One of the great mysteries of the universe is why people don’t use application help.  Some of you, who are more worldly than me, will probably submit a comment about the Theory of Help (TOH) which explains why this is so.  Until then, here is my TOH:

  • Help has a low success rate for answering a normal user’s question.
  • Only super users spend the time to learn what’s good in help.
  • If super users share the useful help pages, then the world will be a better place.

With the TOH in mind, I created the following short video so you can get the most out of VersionOne help:

Video Summary:

  • Help is found under Support Center > Help.
  • Help is organized similar to the application navigational structure.
  • How to send a link directly to a page.

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